This Privacy Policy explains how AdamFxCapitals Ltd ("Adam Capitals", "we", "our", or "us") handles personal information collected from website visitors, prospective clients, registered clients, and people who contact our support team. By using our website, client portal, trading services, or communication channels, you acknowledge this Privacy Policy.
1. Who We Are
AdamFxCapitals Ltd is a trading services company headquartered at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. We provide access to Forex and CFD trading services, market information, platform support, and related account services.
For privacy-related requests, contact us at support@adamcapitals.ai.
2. Information We Collect
Information you provide directly
- Name, date of birth, nationality, address, and contact details.
- Government-issued identification, proof of address, and verification documents.
- Employment details, financial background, trading experience, source of funds, and suitability information.
- Bank account, payment method, deposit, withdrawal, and transaction information.
- Messages sent through email, forms, live chat, phone, or the client portal.
Information collected automatically
- IP address, browser, device type, operating system, and technical identifiers.
- Website pages visited, session activity, referral source, and interaction patterns.
- Trading account activity, login history, order history, platform activity, and account usage data.
Information from third parties
- Identity verification, fraud prevention, sanctions screening, and compliance providers.
- Payment processors, banks, liquidity or platform service providers, and customer support tools.
- Publicly available records, regulatory databases, politically exposed person lists, or sanctions lists.
3. How We Use Your Information
We use personal information to operate accounts, provide services, meet legal duties, improve the website, and protect clients and the business.
- Open, verify, maintain, and manage trading accounts.
- Process deposits, withdrawals, transfers, account requests, and trading activity.
- Perform KYC, AML, sanctions, fraud, and payment checks.
- Provide customer support, platform assistance, account notices, and service updates.
- Monitor account security, detect misuse, investigate suspicious activity, and protect our systems.
- Improve our website, client portal, services, communications, and user experience.
- Send marketing or educational communications where permitted by law or consented to by you.
- Comply with laws, regulations, court orders, regulatory requests, and internal compliance obligations.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process personal information under one or more of the following bases:
- Contract: to provide account, trading, portal, support, and transaction services.
- Legal obligation: to comply with KYC, AML, tax, recordkeeping, fraud prevention, and regulatory requirements.
- Legitimate interests: to secure our platform, improve services, manage risk, prevent abuse, and operate our business responsibly.
- Consent: for optional marketing, certain cookies, or specific processing where consent is required.
5. Sharing Your Information
We do not sell personal information. We may share information only where necessary, lawful, and relevant to the services we provide.
- Identity verification, KYC, AML, and fraud prevention providers.
- Payment processors, banks, card networks, and financial service partners.
- Trading platform, hosting, CRM, email, analytics, and technology service providers.
- Professional advisers such as legal, accounting, audit, or compliance consultants.
- Regulators, courts, law enforcement, tax authorities, or government agencies where required.
- Group companies, successors, or business partners where needed for legitimate business operations.
6. Data Retention
We keep personal information only for as long as needed for account management, service delivery, legal compliance, dispute handling, fraud prevention, and recordkeeping.
- Account and verification records may be kept for at least 5 years after account closure.
- Transaction and trading records may be kept for at least 7 years, or longer if required.
- Support communications may be kept to protect both the client and the company.
- Website usage and analytics information may be kept for a shorter period unless needed for security or compliance.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to operate correctly, remember preferences, understand website performance, and improve the user experience.
- Essential cookies: required for basic website and security functions.
- Preference cookies: remember language, display, or usability settings.
- Analytics cookies: help us understand traffic and improve our pages.
- Marketing cookies: may be used where permitted to measure campaigns or personalize communication.
You can manage cookies through your browser settings. Some features may not work correctly if essential cookies are disabled.
8. Your Rights
Depending on your location and applicable law, you may have rights over your personal information.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion, subject to legal, compliance, and recordkeeping requirements.
- Request restriction or objection to certain processing.
- Request a copy of your information in a portable format where applicable.
- Withdraw consent for optional marketing communications at any time.
To exercise these rights, email support@adamcapitals.ai. We may need to verify your identity before processing the request.
9. Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include access controls, secure storage, encryption, internal policies, monitoring, and staff confidentiality obligations.
No online system is completely risk-free. You are responsible for keeping your login credentials secure and notifying us immediately if you suspect unauthorized access.
10. International Transfers
Your information may be processed or stored in countries outside your country of residence. Where information is transferred internationally, we use reasonable safeguards and service provider controls designed to protect your personal information in accordance with applicable requirements.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business operations. When changes are material, we may provide notice through the website, client portal, email, or another appropriate channel.
The "Last updated" date above shows when this policy was most recently revised.
12. Contact Us
For privacy questions, data requests, or concerns about how your information is handled, contact Adam Capitals:
- Email: support@adamcapitals.ai
- Phone: 1-758-715-1112
- Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia